Versand
Last updated: August 24, 2026
This Shipping Policy applies to orders placed through IINE Official Store at iine.store. The seller is IWEUTOP TECHNOLOGY LIMITED, trading as IINE Official Store.
Order processing
Orders are normally processed within 24 hours after order confirmation. Processing may take longer during public holidays, major promotions, product launches, or when order or address verification is required. If a material delay affects your order, we will contact you using the information provided at checkout.
Shipping origin
Orders are dispatched from our warehouse in China.
Estimated delivery time
For orders shipped to the United States, the estimated transit time is 5–7 days after dispatch. Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, severe weather, remote-area service, public holidays, or other circumstances outside our reasonable control.
Delivery times for other supported destinations vary. The shipping options and charges available for your destination are displayed on the product page or at checkout before payment. If checkout does not accept a destination, we currently do not ship that order to that destination.
Shipping charges and free shipping
Shipping charges for standard orders are calculated and displayed on the product page or at checkout before payment.
The Twin Lumina Joypad with Bag bundle qualifies for free standard shipping worldwide to destinations supported by our checkout. Expedited shipping or other optional services, if offered, may carry an additional charge shown before payment.
Customs duties
IINE bears customs duties and import charges assessed on orders covered by this policy. If a carrier or customs authority unexpectedly asks you to pay an import charge before delivery, please contact support@iine.top before paying whenever possible so that we can help resolve the charge.
Address accuracy
Please review your shipping address before placing an order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has been dispatched.
Delayed, lost, or damaged shipments
If tracking has not updated for an unusual period, the package appears lost, or the package arrives damaged, contact support@iine.top with your order number and relevant photos or tracking details. We will review the matter with the carrier and provide an appropriate resolution in accordance with applicable law and our Return & Refund Policy.
Contact
Questions about shipping can be sent to support@iine.top or directed to +86 17722326695.